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Frequently asked questions

 

Deen Tutors provides tutors in many parts of East London, such as Tower Hamlets, Newham, Ilford, Hackney. Whether you seek a female GCSE maths tutor in Ilford, or a GCSE English tutor Tower Hamlets, we can help you find that perfect tutor.

Our Frequently Asked Questions have been designed to be simple and straight forward. If you for any reason want further clarification on any matter, please do no hesitate to contact us on 020 3489 0460 or WhatsApp us on 07562 733 599 for more details.

Browse F.A.Q. Topics

About Us

  • Where is Deen Tutors full Terms of Service?
    You can read our full terms by visiting our Terms of Service page.
  • I need a tutor for my child who has special needs?
    Some of our tutors have experience tutoring students with various forms of Special Educational Needs. Please get in touch for details.
  • We need an English, maths and science tutor for our tuition centre?
    Most of our tutors are available to tutor at tuition centres. Learn more by visiting Tuition Centres.
  • We are based outside of London, do you cover our area?
    Unfortunately, we only cover inner London areas. We do offer online tuition, which is an excellent alternative. The boroughs we normally are able to provide tutors include: Tower Hamlets, Newham, Redbridge, Islington, Hackney, Camden, Westminster, Waltham Forest. We might be able to provide tutors in other areas, please get in touch for more details.
  • Do your tutors provide online tutoring?
    Most of our tutors are happy to do online tuition via Skype.
  • Do your tutors have Enhanced CRB (DBS) Disclosures?
    All our tutors must have a recent Enhanced DBS Disclosure. We do not hire tutors with any criminal record of violence, theft or sexual assaults of any kind. All our tutors have a clean record.
  • How long is our contract with Deen Tutors?
    Just give us a week's notice and we'll refund you any unused credits. With us, you are not tied to any long-term contract.
  • Who are you?
    We are a professional tutoring agency providing private tutors for all subjects in East London and the surrounding areas. We are based in Whitechapel in East London. We have hundreds of inspiring private tutors whom we represent. These include male or female private English maths and Science tutors in Tower Hamlets, Docklands, Newham, Ilford, Redbridge, Plaistow, Hackney, Islington, Central London areas.

Cancellations

  • The student was away, and forgot to inform the tutor, can we rearrange?
    Clients must inform tutors of their availability. If the student is not available and the tutor arrives at the place of tuition (or that tutor is made aware whilst travelling to you), the cost of that tuition session is charged in full. The tutor is not obliged to come in again at a later date to re-do that session.
  • How do we cancel a session?
    Simply inform the tutor about a cancellation with a minimum of 48 hours notice. This will qualify you to a refund, if paying by Standing Order. Clients for home tuition do not need to inform the agency of cancellations, just the tutor. If you notify the tutor with less than 48 hours notice, that session may need to be rearranged for another time; for example, the tutor may come twice the following week.
  • How do we change our current private tutor?
    Just let us know of your desire to change a tutor and we will allocate the replacement tutor. You do not need to inform the current tutor of your intention to replace him/her. Inform us of your reason for replacement so we may find you a more suitable tutor, as well as brief the replacement tutor to better prepare. We do not charge for replacing tutors.

Hiring a tutor

  • Can you guarantee that a tutor can be found?
    We are remarkably successful at sourcing a good tutor for most of our clients. However, we hope you can appreciate that there are always key factors involved when sourcing a tutor for a client. Below are just some of the variables the agency contends with when allocating a tutor:
    1. Availability of tutors Most private tutors have a main job elsewhere and private teach as as a second job; some tutors are studying at university. So tutors tend to allocate a set number of hours per week for their tuition. We have found that after about three students, a tutor will contact us to say they are unable to accept any more students. Furthermore, when a tutor's availability is low, he/she will become much more selective in the students they are willing to take on.
    2. Difficultly of subject Even tutors with degrees in a particular subject may not be as confident at teaching that same subject at A Level standard. This might be because the content was not so regularly covered during university, or that tutors feel they need more time to revisit the topic areas in depth. Tutors who are capable of tutoring at A Level standards are in huge demand and their hourly rates tend to be much higher. Our Specialist rate is usually reserved for such occasion. A Level capable tutors for Physics, Maths, Further Maths, Chemistry and Biology are always scarce and our agency is always trying to recruit the best capable tutors who are willing to accept a reasonable hourly rate that is affordable for our valued clients.
    3. Hourly rate All our tutors are independent and are not "employed" by the agency. This means that they have the choice of accepting or rejecting a tutoring opportunity. The agency works closely with our tutors to ensure a fair deal is made possible, including for our valued clients. Although our prices are stated online, these are meant to be only a guide, and the final price is determined by the tutor and client. If the hourly rate is too low, it may prove too difficult to convince a tutor to accept an assignment.
    4. Gender Most of our female students request that they hire a female tutor. Whilst we do have exceptional female tutors in our books, their popularity means that their availability becomes low very quickly.
    5. When a request is made In our experience, the best time to hire a tutor is probably during the first week of September. This is when most tutors are available to take on new students. We understand that many family may only seek a tutor when an exam fast approaches; we do not think this is an ideal time to be searching for a tutor. This is because the best tutors are taken up fast, and those who remain become involved with external work, so their availability also becomes low. It is always advisable to start as early as possible to avoid disappointments.
    6. Qualified teachers Many clients are increasingly requesting us for qualified teachers, and only qualified teachers. We recognise and appreciate the benefits of having a qualified school teacher a private tutor, however, qualified teachers are probably the most busiest of all tutors we have, and they are usually the most selective when it comes to the clients they wish to work with. Unfortunately, many qualified teachers are becoming increasingly busy with their main job as a school teacher, and we have found that a lack of time is the main reason for teachers rejecting assignments.
    7. Hours per session If a client wishes to only hire a tutor for 1 hour a week, we are likely to only shortlist tutors who live within 10-15 minutes travel time from you by bus. Since tutors will incur travel cost, they will factor this in when considering assignments. This means that the tutors we are able to shortlist live within a client's local area. It might be that we have only a few tutors for a particular area. When factoring in the specific subject and gender requested, this list can become shorter. Then we will need to consider who is available from the list. Increasing the number of hours per session (or per week) can mean we look further out, perhaps 20-40 minutes travel time by public transport. Tutors are more willing to accept an assignment if they can recover their travel time and cost.
  • Can we negotiate the hourly rate with private tutors?
    All clients are entitled to negotiate the hourly rate directly with tutors. The exact hourly rate depends on a tutors availability, the location of the client, the subject, the level etc. Although the stated prices serve as a guide, negotiating a lower rate is fully at the discretion of tutors. However, the agency does have the final discretion; should a client seek a private tutor at a rate we feel is too low for our workers, or is lower than what we deem is suitable, we will politely refuse to contact our tutors on the clients' behalf, even if the clients wishes to speak to those tutors directly.
  • Can we recommend the private tutor to a friend?
    You can recommend a tutor whom we have provided to someone else, but that person will need to contact Deen Tutors to officially hire the tutor.
  • How do you record tuition sessions?
    At the end of each tuition session, tutors will present a timesheet which will need to be signed by you. This is our way of recording tuition sessions and use it to calculate the tutors pay as well as the actual cost of tuition. During the last tuition session of each month, you will need to fill the “Client’s declaration” section of the timesheet that summaries the tuition that had taken place that month. You must also take a photo of that timesheet, perhaps with your smartphone, or digital camera, as a way of keeping a copy of the timesheet yourself. This image should be stored safely; we advise saving each image in a folder on your computer.
  • Can we hire the tutor outside of Deen Tutors’ administration?
    Solicitation outside of Deen Tutors' administration is strictly forbidden. Should you want to hire the tutor again, you must contact Deen Tutors to formally hire the tutor. Like all organisations, we invest considerable effort, time and money in building our business and it is our right to protect it. Any person(s) or organisation(s) found to have continued tuition with any of the tutors whom we had originally supplied, at any time during or after the termination of the original agreement with us, may face a legal injunction towards further contact between the client and the tutor. Legal action may include the recovering of lost earnings for the entire duration of the contact, damages, and the full cost of the legal action.
  • What information do I provide when hiring a private tutor?
    When completing our Hire a Tutor form online, we will ask for the following details:
    1. Subjects required for tuition, including exam board
    2. Level the student is in for each subject, so example "GCSE" or "A Level"
    3. Address, including postcode
    4. Requirements for additional students should be written on the "Extra requirements" section at the bottom of the form
    Once your details are submitted, we will contact you within 1 working day to discuss your tuition and allocate a tutor for you.
  • How do we hire a private tutor for our child?
    You can hire a tutor either online or by phone. The best way to inform us of your intention to seek tutors is by our online form. We use this to quickly shortlist several tutors who best match your needs before we call you for further discussion. Just visit our hire a tutor. Alternatively, you can call us on 020 3489 0460.
  • Can we speak to a private tutor beforehand?
    It is our policy that all contact with tutors start after a tuition is arranged. Normally the tutor will give you a courtesy call either the same day or the following day of the agency arranging the tuition session. Remember, there is no deposit to pay; you are entitled to a replacement tutor if you are not entirely satisfied, and you are not tied to any long term contract with us.
  • How do we change our current private tutor?
    Just let us know of your desire to change a tutor and we will allocate the replacement tutor. You do not need to inform the current tutor of your intention to replace him/her. Inform us of your reason for replacement so we may find you a more suitable tutor, as well as brief the replacement tutor to better prepare. We do not charge for replacing tutors.

Payment

  • Can we negotiate the hourly rate with private tutors?
    All clients are entitled to negotiate the hourly rate directly with tutors. The exact hourly rate depends on a tutors availability, the location of the client, the subject, the level etc. Although the stated prices serve as a guide, negotiating a lower rate is fully at the discretion of tutors. However, the agency does have the final discretion; should a client seek a private tutor at a rate we feel is too low for our workers, or is lower than what we deem is suitable, we will politely refuse to contact our tutors on the clients' behalf, even if the clients wishes to speak to those tutors directly.
  • Can we pay by cash directly to the tutors?
    Whilst we understand that paying cash to tutors can be convenient, this is not a method of payment we accept. The good news is that we our method is convenient and stress free. We simply bill you at the start of next month for the tuition received in the previous month. You then pay by bank transfer. If you wish to pay in cash, you can take cash to your local bank branch and pay at the counter by providing our bank details.
  • How much does private tuition cost?
    For our latest prices, please learn more by visiting our Prices page.
  • How do we pay?
    Payment for tuition is made at the start of next month. We email each client with an invoice at the start of each month for all the tuition received during the previous month. Therefore you do not need to worry about paying us every week, just wait for the invoice in your email inbox at the start of each month. Invoices will be based on the tutors’ timesheet, which will have the clients’ signatures confirming every tuition session. Any amount owed will need to be paid by bank transfer, within 7 days of receiving the invoice. Please bear in mind that a late fee of £5 per day is charged on your account for each day beyond the 7 days, until your account is cleared. Tutors are not allowed to handle cash, as all payment must be made to the agency. For more information please visit How to Pay.