Tutors Code of Conduct Agreement

Professional private tutors

Deen Tutors cares for the quality of tuition you receive from our tutors. That is why we ensure our private tutors are made explicitly aware of the qualities and activities that promote a satisfying tuition service.

Our tutors are aware of the qualified that we expect of them since they have all read, understood and signed two sets of agreements that aim to promote a better standard of tutoring service. The writing of our agreements have been overseen and reviewed by experienced and qualified teachers who understand the professional standards of teachers, as well as the student-teacher relationship.

The following is an example of the Code of Conduct Agreement that all our tutors have signed when recruited by Deen Tutors. It is for information purposes and should only be used as a guide, since the actual agreement may vary. The purpose of publically showing our Code of Conduct Agreement is so you may appreciate our commitment to service quality.

Definitions:

“Clients” mean the customer who hired the tutor from Deen Tutors. Our organisation’s name Deen Tutors has been shorted to “DT”. “You” in this agreement means the tutor whom we have hired to service the client’s needs. “Assignments” mean the tutoring session, regardless of the length of session.


 

Tutors Code of Conduct Agreement

Good relationship with Clients
1. You are to maintain a healthy working relationship with your Clients and DT. Ensuring you are highly approachable can encourage Clients to keep you informed of any issues with their availability. We encourage an open and honest relationship between all parties.

Standard English
2. You are to only use Standard English with your Clients. Using slang is not an acceptable form of communication and DT will not tolerate its use. Clients expect tutors to show exemplary behaviour at all times and this includes the correct form of speech.

Punctuality
3. You are to be punctual and consistent for your Assignments. Being consistent with your timings will have a positive impact on your relationship with Clients. They are more likely to maintain regular tuition with you if you keep to your agreed times on a consistent basis.

Keeping everyone informed
4. You are to inform Clients and DT of any availability issues with a minimum notice period of 48 hours. If there is an emergency, you should inform your Clients and DT immediately. We advise that you inform Clients of any forthcoming availability issues at the end of tuition sessions.

Expressing excellent character
5. You are to be pleasant to deal with and use encouraging words at all times. Always try to be accommodating and flexible with Clients and not obstructive or uncooperative. If a demand by a Client seems unreasonable, it may serve your long-term interests to accommodate such requests. Clients may recognise when tutors are being reasonable and they are likely to show their appreciation in the future in various positive gestures. We recommend you refer to Clients formally if you think it is best to do so, such as “Ms” or “Mrs” Smith or “Mr” Smith. If Clients speak a different language at home and you are able to speak it, refer to Clients respectfully as is the custom within that language.

Patience over frustration
6. You are to maintain a positive attitude throughout your tuition session and never show signs of frustration or anger. If students are misbehaving, you should take the necessary behaviour management measures. These many include: setting expectations, provide engaging work, talking to parents or even having parents sit in the room whilst tuition takes place.

Being well prepared for lessons
7. You are to ensure you are fully prepared for all tuition sessions. This includes having all correct equipment, homework and resources prepared as required. You should also take responsibility for continually updating your subject knowledge.

Setting and marking homework
8. You should set homework in the final 3 minutes of your session with full explanation given. You should mark previous session’s homework at the beginning of each tuition session fully explaining your methodology and clarifying misconceptions.

Feedback to Clients
9. At the end of each session, the parents or guardian will normally meet you. You are to provide a general overview of how the student preformed and the homework you have provided. You should leave a Clients home on a positive note.

Teaching relevance
10. All exams have a specification or syllabus. You are to take the responsibility of researching these and targeting your teaching towards what is most relevant to Clients’ needs.

Taking shoes off
11. You should offer to take off your shoes when entering a Client’s home. If they insist that you keep them on, then you may keep them on. If Clients do not say anything when you have suggested that you open your shoes, you should open your shoes.

No touching policy
12. You are to behave professionally and adopt a “no touching policy” with all Clients and students as much as possible. If physical contact is necessary as part of the Clients’ learning needs, then it must be conducted in a professional manner, wholly appropriate and widely acceptable in the teaching profession. Any physical contact must be minimal and fulfil the purpose of learning.

Dress code
13. You are to always be mindful of your appearance. You may be dealing with Clients who might have conservative views on clothing so please aim to dress professionally, although casual dress may be worn after Clients have become comfortable around you, so long the clothing is appropriate. You should be fully groomed and ensure your clothes are ironed and not looking scruffy. No undergarments should ever be showing, such as underwear, boxer shorts, bras. Please do not make clothing an issue, since it can become a sensitive subject.

Personal hygiene
14. It must be said: since you will be in close proximity to Clients and will be talking most of the time, please ensure you have taken a shower for that day and have used deodorant on your underarm. You should brush your teeth before you leave your home for the tuition Assignment and always have breath mint in your possession.

Keep to the topic
15. You are to always be mindful that you are there to teach. Do not assume that kindness from Clients is a green light to become casual and veer off to conversations unrelated to teaching and learning. You should keep to your primary purpose, which is to provide excellent teaching. Even if the student starts talking about issues unrelated to the work, you should usher them towards the work without causing an upset. It is better to talk casually about unrelated things at the end of tuition sessions, in your own time.

Timesheet signing
16. At the end of each Assignment, you should politely request the Client (usually a parent) to sign your timesheet. If a parent or an appropriate adult is not available to sign, you may choose to have the session signed by the student. You may also email DT on timesheets@deentutors.com to inform us that a signing for a particular session was not possible. You should then get it signed on the following tuition session.

17.  On the last session of the month, you should get the client to take a photo of the completed timesheet, so that they have a record of the timesheet for that month. You may take photo yourself and email it to the client on their behalf.

Understanding the above
18. You hereby read and have accepted the responsibilities of being a tutor. Any complaints made by a Client on issues relating to what has been stipulated on this agreement will be dealt with strongly by DT. We may decide to terminate your Assignment with the Client, and review other Assignments you may have with DT.